| About Us The Musicians Network LLP are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. The Musicians Network LLP is the UK's only professional musicians network. We are owned and managed by musicians so we know the music industry intimately. Our aim is to provide musicians and bands for live music events, functions and weddings. We also provide an outlet for members to sell their music products direct to you. Our Contact details: The Musicians Network LLP The Old Inn Portnacroish Appin Argyll PA38 4BL United Kingdom Phone: 01631 730 469 Fax: Email: debra [at] musiciansnet [dot] org [dot] uk |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit and debit card payments. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to your own currency. We accept Visa, Mastercard, Visa Electron, Maestro, JCB, Delta and American Express. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, snail mail or over the Internet. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling We ship your order immediately via First Class or Second Class mail in the UK. International Orders are sent via Air Mail. Postage is added to your order and is based on the number of CDs you purchase. |
| Delivery Schedule Within the UK your order should be with you within 3 working days (1st Class Post). International orders take between 7 - 14 days. Download orders will be automatically delivered once payment has been processed. Please allow adequate time for delivery of your order. If in the case you do not receive your order please contact us immediately. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges At the present time The Musicians Network is not registered for VAT, therefore you will not be charged VAT on your orders. |
| Credit Card Security When you place your order with us your payment is encrypted and processed through secure servers by the Protx secure online processing system. We never see your credit/debit card details. Protx uses the latest technology anti-fraud system to ensure your security. Also, 'Verify by Visa' and 'MasterCard SecureCode' ensures that only you, the owner of your card, will be able to make purchases online. Your card will be verified and all information encrypted securely. Our Protx payment pages are the most secure way of purchasing online and we take our security very seriously. Any fraudulent claims will be investigated and prosecution entered into. Protx will calculate your order in UK £ Sterling. Your order will be refunded in full if you wish to cancel your order before despatch. |
| Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.> |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01631 730 469 (International +44 01631 730 469) or fax us on or write to us at The Old Inn Portnacroish Appin Argyll PA38 4BL United Kingdom |
| Privacy Policy The Musicians Network LLP do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm You may cancel all or part of your order for any reason within 7 days of ordering. Return by post, the unwanted goods. Please ensure the items are unopened and in original condition. Once we receive the goods we will refund your credit card in full. Damaged or incorrectly delivered items (those despatched in error) should be returned with a note explaining the problem. The goods will be replaced or your card will be refunded in full including your additional postage costs for returning the items. Please ensure the goods are adequately packed for return to us. Refunds will occur within 30 days of cancellation, on the credit card or debit card that was originally used to complete the transaction. Refunds will be at the discretion of the management. This policy does not affect your statutory rights. |
| Remittance Terms All goods must be paid for in full before despatch. Downloadable products will be delivered immediately upon clearance of your payment. |